PRIVACY POLICY AND INTELLECTUAL PROPERTY

You agree that relationshipsbydesign.eu, including but not limited to information products, graphics, user interface, audio clips, video clips, editorial content, courses, templates and the scripts and software used to implement information products, contains proprietary information and material that is owned by the author, and is protected by applicable intellectual property and other laws, including but not limited to copyright.

BY USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY THE AGREEMENT, AS AMENDED FROM TIME TO TIME.

What we collect

During either a Login / Registration or Checkout process, the types of personal information you provide to us may include, but are not limited to, name, address, phone, email address, username and password, billing information, transaction, and credit card information.

When you browse our web site, you do so anonymously. We may log your IP address (the Internet address of your computer) to give us an idea of which part of our web site you visit and how long you spend there. But we will not link your IP address to any personal information unless you have logged in to our web site. Like many other commercial web sites, the Provider web site may use a standard technology called a cookie to collect information about how you use the site. Please go to Use of Cookies below for more information.

How we use it

We may use your personal information for the following purposes:

To make the site easier for you to use by not making you enter your personal information more than once.

To deliver services that you request or purchase.

To help us create and publish content most relevant to you.

To alert you of product upgrades, special offers, updated information and other new services provided from Provider.

To provide feedback in an online survey.

To participate in promotional offers.

To request assistance or fill out support requests.

Who we share it with

We never sell or rent your personal information. Provider may disclose your personal information if required to do so by law or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of Provider, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.

Provider uses the following sub-processors in order to carry out business activities.

MailChimp

Stripe

PayPal

OptinMonster

Acuity Scheduling

SamCart

Kajabi

Quaderno

Provider will not share your information with third parties without your permission, other than what is mentioned in this Privacy Notice. It will only be used for the purposes stated above.

Security of your Personal Information

Provider strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except as stated herein. Inside the company, data is stored in password-controlled servers with limited access.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

Data Erasure

We do not hold your personal information for longer than is necessary; when we no longer have any use for your data, your data is deleted.

User accounts, email addresses on our email lists, and related necessary information (First name, Last name, Email address, etc.) can be deleted upon request, under the understanding that this may affect the quality of future service received, experience of our sites, products and services, and ability for you to correctly access or otherwise receive our sites, products and services.

Use of Cookies

Our site may generate certain kinds of non-identifying site usage data, such as number of hits and visits to our sites. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

Provider Web sites may use cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Provider services or Web sites you visit.

REFUND POLICY

Please note that the following refund policy applies to our information products and training programs only. Our services are subject to separate terms and conditions included client contracts and proposal documents.

We are committed to providing each customer with exceptional service. Due to the nature of our business and the accessibility of our information products immediately upon purchase, there is a 14 days full refund policy, which begins on the date of purchase with most of our information products, unless otherwise stated and with the exception of any special/limited discount for all products which have a zero refund policy. If special bonuses are included such as, but not limited to, a 1-on-1 strategy call, the use of that bonus waives your right to a refund. Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email.

In relation to subscription information products, such as membership program, you can cancel your subscription at any time from any future billing.

For our subscription products, we will abide by the Consumer rights procedure of the EU, which entitle the consumer to a 14-day cooling off period, however this right is waived as soon as the product or service purchased has been streamed or downloaded.